Frequently Asked Questions When Booking Campervan Holiday
If you have never booked a campervan holiday before, you will likely have lots of questions beforehand. Please check out our frequently asked questions below. If this does not answer your questions then please get in touch via our Contact page.
Are taxes and VAT included in your pricing?
Yes our campervan rental prices are the total cash price that you have to pay to hire a campervan with us. This includes all bedding and towels, BBQ, outdoor furniture, kitchen equipment and starter pack, Sat Nav, maps, camping gas and unlimited mileage in the UK and unlimited drivers. For a full list of what is included in your campervan hire and optional extras please visit our Campervan Equipment page on our website.
What is the Security Deposit?
A £500 or £750 (dependent on licence type and age of driver) refundable security deposit is payable 7 days prior to collection of the campervan and will be refunded 14 days after the return date, provided the vehicle is returned in a clean and undamaged condition with a full tank of fuel and no traffic offences or parking tickets have been incurred. This can be paid by credit or debit card, through our Paypal account (please send money as a ‘Friend’), or by bank transfer, and must be cleared before we can release the vehicle for your campervan holiday.
Who can be insured on our Campervan?
The Campervan is insured for drivers between 23 and 75 years of age and we have unlimited drivers insured on our campervans at no additional charge.
An insurance excess of £500 is applicable to all UK licence holders.
An insurance excess of £750 is applicable to drivers aged 23- 24 years old.
An insurance excess of £750 is applicable to all non-UK licence holders subject to approval by Four Seasons Campers insurance company. An additional excess can sometimes be requested for countries outwith Europe, US, Canada, Australia and New Zealand.
The campervan insurance excludes drivers over 75 years of age and under 23 years of age.
The campervan insurance excludes drivers with less than 24 months full UK or EU licence experience.
What does the insurance cover me for?
The Campervan is insured for damage to the vehicle and the property of a third party.
The security deposit paid will be set against the cost of any damage to the vehicle up to the value of the security deposit paid for the insurance excess.
The customer will not have any insurance cover and is responsible for the total cost of any damage if they are in breach of the terms as stated and signed for in the Terms and Conditions.
The Campervan is covered for unlimited UK use
I do not hold a Full UK Driving Licence as I live in another country. Am I eligible to drive your VW campervans?
Drivers from Australia, Canada, United States and New Zealand and the majority of European countries are also eligible. If you are from outwith these countries, please get in touch and we will call our insurers to check that your licence is eligible for campervan rental in the UK. There is sometimes an additional excess for countries not listed above.
Do you allow pets in the campervan?
We love animals but in the interests of cleanliness for all hirers, we cannot accept pets without prior approval and dependent on breed. There is an additional £20 cleaning charge for pets and we request that they are not left in the campervan on their own and that they are not allowed on the seats.
How many campers do the campervans comfortably sleep?
Our VW campervans are 4 berth so can legally carry four passengers with four seat belts. There is a fold down double bed from the rear passenger seats and a bed in the roof space of the campervan that can accommodate either one adult, two light adults or two children. There is a maximum weight of 150kg for the roof bed.
Can you help me plan my campervan holiday tour and recommend wild camping spots?
We would be delighted to help you plan your Scottish tour in our campervan. Please give us details of whether you would prefer to use campsites or wild camp and the areas you wish to visit and we will send you an email with suggested routes and camping locations.
Can I smoke in the campervan?
In the interests of cleanliness for other customers we have a no smoking policy and will retain part of the deposit if the vehicle is returned with evidence of smoking in it.
Can I leave my car with you?
Yes, we offer free parking for our customers. Customers can park their car on our premises. Please note that vehicles are left at the owners risk.
Can you pick us up from Glasgow and Edinburgh airport?
Yes, we offer transfer from both Glasgow and Edinburgh airports as well as Glasgow railway station. There is an additional charge for this. We also offer free pick up and drop off at Hamilton railway and bus station.
What is the average mpg for the campervan?
Average mpg is approximately 40mpg to 45mpg. Our start-stop engine makes for a very economical drive and it is possible to get 50mpg if motorway driving.
In regards to the 230v plugs do these only work when you’re hooked up to a electric supply in a campsite or will they work anytime ?
230v plugs only work when hooked up. When wild camping, electrical goods can be plugged into the 12V socket. The fridge runs on 12v battery whilst the heating runs off diesel and 12v battery for the fan. The hot water requires 230v hook up to work as does the three pin socket and usb port in the rear of the vehicle. The usb port on the front dash board runs off the vehicle battery and can charge your devices whilst driving.
Does the water tank normally last the week or would we have to find somewhere to refill this?
Our water tank in our California Ocean VW Campervan holds 30lt of water. Most of our customers find they need to fill up with fresh water in the campervan every 3 to 4 days dependent on use. The waste tanks holds 30lt.
I will be booking ferries to Scotland’s islands, what is the size of your VW campervan?
Our VW campervans are short wheel-based and 4.9m long. When booking tick the 4.6 -5.0 m length box for your ferry journey. Please remember to add on another metre if you have hired the bike rack.
I’m booking some campsites for my campervan holiday. Do I need to book a hard standing with power?
The battery charges either by electric hook up or by driving the vehicle. If you are going to be stationary for more than a couple of days then I would hook up but if you are going to be driving each day then you will be fine just charging the battery whilst driving. If people are away for a week or more then I do recommend charging at an electric hook up a couple of times in the week just to give the battery a boost. Re. hard standing, the vehicles are relatively light compared to large motorhomes so as long as it’s not very wet conditions and the pitch is not on a steep slope then you should be fine with a grass pitch.
I have never driven a campervan before. Will I be given instructions?
Rusty will talk you through driving and parking of the campervan plus use of gas and heating and use of electric hook up. We have posted on the website links to California Chris who is the VW expert. He explains all aspects of using the camper van and we would recommend that you dedicate a few minutes following his advice. This will save you time at pick up and allow you to get on the road and start your Cheeky Coo adventure. The campervan is very easy to drive but you should be aware of wing mirrors as Scottish roads can be very narrow at points. Please note that our VW California campervans have automatic gearbox. All of our campervans have stop/start engines for better fuel economy.
What support do you offer during our campervan holiday?
Should you require advice or help during your rental, please contact us directly by phoning 07483 318661. If we are not available please leave a voicemail and email us at firstname.lastname@example.org and we will endeavour to respond promptly.
In the unlikely event of a breakdown, the Hirer should notify us and seek assistance from VW Breakdown, details of which are provided in our rental guide in the campervan. All our campervans are covered by VW Breakdown Assistance.
Can I extend the period of hire during our campervan holiday?
Dependent on availability, you may extend the hire. Written request and confirmation is required to extend the rental period through email and additional hire charges must be received by us prior to commencement of new dates.
Do you hire your campervans all year round?
Yes, our campervans are available to hire all year round meaning that you can explore Scotland in style regardless of the weather! We have all season tyres on our vehicles to ensure that you are safe in winter.
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